Subscription Terms
By purchasing a Fast Track or Check-In, you subscribe to the My Trip Online subscription for an indefinite term, cancellable at any time.
This subscription provides access to a range of travel-related services and benefits:
- Airport Fast Track: Priority access at partner airports, subject to availability and the rules of each airport or provider.
- Automated Check-In: Assistance with online flight check-in when permitted by the airline and your booking.
- Concierge Service: Practical travel assistance, including finding information and helping arrange certain bookings.
- Travel eBooks and Guides: Access to digital content included in your plan, under the conditions set out below.
- Airport Lounges: The option to book or receive benefits at partner lounges, depending on the airport, availability, admission conditions and the price shown when booking.
- Flight Compensation: Help checking your eligibility and preparing a compensation claim for delays, cancellations or denied boarding. Any compensation depends on applicable rules and the carrier’s decision; My Trip Online does not guarantee it.
- Luggage Assistance: Help with steps relating to lost, delayed or damaged luggage. Urgent reports to the airline or airport remain the traveller’s responsibility.
- eSIM: Access to an eSIM when included in your plan, according to the countries covered, data allowance and duration stated in the offer.
3-day trial
The trial begins with your first purchase presented as triggering the subscription, such as a Check-In for $0.79 or a Fast Track whose price varies by airport.
It lasts 3 calendar days (72 hours) and is free.
During this period, you have access to your member area and all available services.
Conversion to a paid subscription
At the end of the 3-day trial, if you have not cancelled, the subscription automatically becomes paid and the first payment is taken.
The default subscription price is $49 every 3 months, unless you selected the Premium offer at $79 every 3 months.
Further payments are recurring card payments every 3 months on the anniversary of the first payment, until cancellation. The amount, frequency and first payment date are shown before confirmation and in the confirmation email.
If you cancel during the trial, no first subscription payment is taken.
Right of withdrawal
Independently of the 3-day trial, you have 14 days from entering into the subscription contract to exercise your right of withdrawal without giving a reason.
If you ask for a service to begin before this period ends, My Trip Online records your express request. If you withdraw after performance has begun, you may remain liable for the amount corresponding to services already provided. If the service has been fully performed after your express agreement and acknowledgement that the right of withdrawal will be lost, that right can no longer be exercised for that service.
For eBooks and other digital content available immediately, access before the end of the 14-day period requires your express consent and acknowledgement that the right of withdrawal for that content is lost once supply begins.
You may exercise this right by sending a statement to contact@my-trip-online.com, by post to the address below, or through your member area.
A model withdrawal form is provided in the appendix below.
Cancellation
You may cancel your subscription at any time, free of charge, using the “Cancel your contract” feature available on the Site or in your member area, or by contacting customer service at contact@my-trip-online.com. Confirmation is sent on a durable medium.
If you cancel during the trial, cancellation prevents the first subscription payment. After the first payment, cancellation takes effect at the end of the period already paid for: you retain access to the benefits until then, and no further payment is taken.
Unless you validly exercise your right of withdrawal or another legal right to a refund, the paid subscription period is not refunded pro rata.
Payment and personal data
Subscription payments are made by recurring card payment through payment service providers that comply with applicable security standards.
Information about how your personal data is processed is available in the My Trip Online Privacy Policy.
Identity and complaints
My Trip Online services are provided by Eudialyte Limited, a company incorporated under Cypriot law under number HE 416378, with registered office at Vladimirou Kafkaridi 2A, Nicosia, 2202, Cyprus.
Email: contact@my-trip-online.com
Website: https://my-trip-online.com
For any complaint, you may contact us at the address above. After a prior written complaint has not produced a satisfactory solution, you may refer the matter to the Cyprus Consumer Center for Alternative Dispute Resolution (A.D.R. Cyprus Center Ltd): https://adrcyprus.com/en/.
APPENDIX – MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the contract within 14 days of subscribing.
By post to
Eudialyte Limited, Vladimirou Kafkaridi 2A, Nicosia, 2202, Cyprus
Or by email to
contact@my-trip-online.com
I hereby give notice that I withdraw from the My Trip Online subscription contract identified below:
| Full name | ________________________________________ |
| Email address used to subscribe | ________________________________________ |
| Order number / customer reference | ________________________________________ |
| Subscription date | ________________________________________ |
| Postal address | ________________________________________ |
| Request date | ________________________________________ |
| Signature (only if sent on paper) | ________________________________________ |