General Terms and Conditions of Sale

DEFINITIONS

The terms and expressions below, when used with an initial capital letter, whether in the singular or plural, in these General Terms and Conditions of Sale, shall have the following meaning:

Subscription

Means the contract of indefinite duration, valid until termination by either party, enabling the performance of the Services.

Travel Arrangement

Means accommodation, flights, transport, activities, excursions and other services.

Client

Means any natural person, acting as a consumer within the meaning of the Consumer Code, who has purchased a Service from Eudialyte Limited, is over 18 years of age and is located in the European Union or the United Kingdom.

Order

Means the purchase of a Service or a Subscription.

Content

Means all content provided by Eudialyte Limited to the Client within the framework of the Service, including articles, texts, illustrations, photographs and digital files accessible via the Website, excluding content belonging to third parties or accessible through external links.

Member Area

Means the private area accessed by the Client when logging into the Website. Access to the Member Area is subject to the entry of a username and password in order to access the features.

Supplier/Principal

Means the third-party supplier of the Travel Arrangements, including airport service providers, airlines, tourism operators and attraction providers.

Website

Means the website published by Eudialyte Limited, accessible at https://my-trip-online.com/

Service

Means the provision, by Eudialyte Limited, of digital and concierge services in the field of travel, as well as travel-related assistance services and ancillary services, as defined in these General Terms and Conditions of Sale.

ARTICLE 1 - PURPOSE

The purpose of these General Terms and Conditions of Sale is to define the terms under which Eudialyte Limited provides the Services via the Website, as well as the respective rights and obligations of the parties in this regard.

They apply to any purchase made by a Client under the conditions described during the subscription process and are concluded for the duration of the Service. They specify, in particular, our identity, the formation of the contract, the operation of the Services, prices, termination procedures, refunds and the responsibilities of each party.

Any Subscription entails full and complete acceptance of these General Terms and Conditions of Sale.

ARTICLE 2 - INFORMATION ABOUT THE SELLER

2.1 Our identity. We are Eudialyte Limited, a company incorporated under Cypriot law and registered under number HE 416378, whose registered office is located at Vladimirou Kafkaridi 2A, Nicosia, 2202, Cyprus.

We operate the website https://my-trip-online.com.

2.2 Contacting Us. If you have any questions or complaints concerning the Service to which you have subscribed, you may contact us:

• By email: contact@my-trip-online.com
• By post: Eudialyte Limited, Vladimirou Kafkaridi 2A, Nicosia, 2202, Cyprus
• Via the form available on our Website: https://my-trip-online.com/en/contacts

ARTICLE 3 - DESCRIPTION OF THE SERVICES

3.1 Services offered. We provide digital and administrative concierge assistance related to travel services.

The following Services are offered:

• Airport Fast Track booking (priority airport access);
• Automatic flight check-in;
• Airport lounge access booking;
• Ticketline - assistance with booking attractions, tours and experiences;
• E-books and digital travel guides;
• Concierge - general administrative support for your travel arrangements;
• Flight compensation assistance for major delays and cancellations;
• eSIM - international mobile data connectivity;
• Lost baggage recovery assistance.

3.2 Identity of the Service provider. Eudialyte Limited is the exclusive provider of the Services offered on the Website.

In the exceptional event that a specific Service is operated, performed or invoiced by another company within the group or by an authorized third party (Supplier/Principal), you will be informed thereof in a clear, prior and pre-contractual manner, with the precise identification of the entity concerned and its role in the provision of the Service.

No change of contracting entity shall take place without prior notice. Where applicable, you shall have a right to object or to terminate free of charge before such change takes effect.

3.3 When will We provide the Services. We will provide the Services immediately after accepting your Order and receiving your payment, and in any event within 24 hours. Where a Service depends on a specific date or event (in particular the opening of flight check-in), it is performed at the time scheduled for that Service. The Subscription giving access to the Services only becomes payable at the end of the three (3)-day free trial period applicable to the Order.

3.4 Availability and changes to the Services. We use commercially reasonable efforts to make our Services available 24 hours a day, 7 days a week, without guaranteeing permanent availability.

We may modify or suspend a Service if this is strictly necessary due to a mandatory legal obligation, an established security requirement or an objective technical impossibility.

If We suspend a Service for more than seven (7) consecutive days or if We withdraw it, We will contact you in advance to inform you of the suspension of the provision of the Services, unless the issue is urgent. If We have received payment but have not provided the Service to you, We will refund you in full. If We withdraw the Service, We will grant you a refund pro rata to the remaining time in the current billing period.

ARTICLE 4 - FORMATION OF THE CONTRACT

4.2 Validation of the Order. The contract is formed when We send you an email confirming acceptance of your Order after authorization of payment, within a maximum period of 24 hours. The Order validation button shall bear unambiguous wording such as “Pay now”.

Before placing your Order, We will provide you, in a clear and visible manner, with:

• the total price including taxes;
• the price relating to the Check-in or Fast Track immediately obtained;
• the existence of a three (3)-day free trial period;
• the exact nature of the Subscription;
• the frequency of the Subscription (quarterly), the exact amount of the debits, and the date of the first debit, which will occur at the end of the three (3)-day free trial;
• the automatic renewal mechanism;
• your right of withdrawal;
• the information that, if you request that the Service be provided immediately, you consent to its performance starting before the expiry of the withdrawal period and acknowledge that you will lose your right of withdrawal once the Service has been fully performed;
• your right to terminate the Subscription at any time, with effect at the end of the current billing period;
• the conditions for exercising this right of termination;
• the termination procedures and, where applicable, the applicable notice period;
• the retry mechanism in the event of a failed payment, including the possibility of attempts at reduced amounts, as described in Article 4.4.

We will assign an Order number and communicate it to you upon acceptance.

By validating their Order, the Client acknowledges having received, prior to the conclusion of the contract, all of the pre-contractual information mentioned above.

4.3 Trial period. The purchase of a Check-In, at a price of EUR 0.79, or of a Fast Track, at the price displayed at the time of the Order, triggers a free trial period of the Subscription lasting three (3) days, i.e. seventy-two (72) hours, from the sending of the Order confirmation email. The price of the Check-In or Fast Track corresponds to the initial Service ordered and does not constitute the price of the trial period.

During the trial period, you have access to your Member Area, to the initial Service ordered and to all of the other benefits included in the paid Subscription.

If you terminate the Subscription before expiry of the trial period, no Subscription payment will be made. Such termination shall have no effect on the initial Service already ordered, subject to the possible exercise of your right of withdrawal under Article 10.

4.4 Billing. If you have not terminated before expiry of the trial period, the first Subscription payment is automatically debited from the bank card. We will send you an email notification at least fourteen (14) days before each billing date following the first debit. This email will state the amount of the next debit, the billing date and a direct link to the termination procedure.

In the event of a failed payment, We will implement a retry strategy over a maximum period of thirty (30) days, as follows:

• First attempt: collection at the initial Subscription amount;
• Subsequent attempts: if the first attempt fails, further attempts may be made at progressively lower amounts;
• Any amount collected at a reduced rate under this mechanism shall constitute full payment for the current period. No additional balance shall be due in respect of that period.

If no attempt succeeds by the end of the thirty (30)-day period, your Subscription will be suspended and then cancelled.

4.5 If We cannot accept your Order. If We cannot accept your Order, We will inform you by email and will not charge you. This may result, in particular, from the unforeseen unavailability of resources or from a manifest error in the price or description of the Services.

ARTICLE 5 - MODIFICATIONS OF THE SERVICES

5.1 At the Client’s request. If you wish to modify a Service that you have ordered, please contact Us. We will tell you whether the modification is possible and, where applicable, its consequences (price, deadlines, conditions). If the modification is impossible or unacceptable to you, you may terminate under the conditions of the article below relating to termination.

5.2 By EUDIALYTE

5.2.1 Minor modifications to the Service. We may modify the Services to comply with a legal or regulatory development, or to carry out minor technical adjustments or improvements. These modifications will not affect your use of the Services.

5.2.2 Substantial modifications. We may make substantial modifications to the Services only if this is strictly necessary due to a mandatory legal obligation, an established security requirement or an objective technical impossibility. We will inform you at least fourteen (14) days in advance, with the right to cancel without penalty. We do not reserve any general discretionary right of modification.

ARTICLE 6 - PRICE, PAYMENT AND SUBSCRIPTION

6.1 Price of our Service. We charge Subscription fees for the use of our Services. All displayed prices include taxes. We take all reasonable care to ensure that the prices indicated to you are correct. Paid Subscription offers are available under the pricing conditions in force at the time of subscription.

The price of the initial Service (notably Check-In or Fast Track) is displayed before the Order. The Subscription trial period is free for three (3) days.

At the end of the trial period, unless terminated before its expiry, the chosen Subscription becomes payable at EUR 79 every three (3) months, unless the reduced EUR 49 plan is specifically selected.

6.2 Your Subscription plan. The chosen Subscription plan, its payment frequency, its price and the date of the first payment are clearly displayed before validation of the Order and repeated in the confirmation email.

6.3 Payment date. The price of the Check-In or Fast Track ordered is paid at the time of the Order. No Subscription price is due during the three (3)-day trial period. We accept payments by Visa and Mastercard.

Payment data is stored securely in accordance with applicable data protection regulations. For further information, please refer to our Privacy Policy at: https://my-trip-online.com/en/privacy.

6.4 Subscription terms. At the end of the three (3)-day free trial period, if the Subscription has not been terminated, the first Subscription payment is automatically debited from the bank card used for the Order, at the rate corresponding to the chosen plan. Subsequent payments are automatically debited at the end of each billing cycle. Your Subscription continues until terminated, which takes effect at the end of the current billing period.

In the event of a failed payment on the due date, the retry and partial payment provisions in Article 4.4 apply.

We may apply promotional or commercial discounts at any time. We will not increase Subscription fees without giving you reasonable prior notice and the right to cancel before the increase takes effect.

6.5 If a debit is rejected or payment fails. In the event of a rejected debit or payment failure, We reserve the right to temporarily suspend access to the Services until payment is regularised. After an unsuccessful reminder, We may terminate the Subscription under these Terms and Conditions.

6.6 Invoices. Subscription invoices are made available to the Client on a durable medium.

6.7 Price changes. We reserve the right to change the prices of our Subscription offers for future subscriptions. Any price change applicable to an ongoing Subscription will be notified to the Client in advance on a durable medium. The Client retains the right to reject the change and terminate the Subscription free of charge under these Terms and Conditions.

Reduced-amount debit attempts made under the retry strategy described in Article 4.4 do not constitute a price change under this Article and do not give rise to a specific right of objection or termination on that basis.

ARTICLE 7 - REFUND POLICY

Our refund policy is designed to ensure transparency and fairness in all transactions. Eligibility for a refund depends on the nature of the Service purchased, the timing of the request and the status of performance of the Service.

7.1 Refunds for Services not provided. If We are unable to provide one of the Services for which you have paid, or if We withdraw a Service before it has been provided, you will receive a full refund of the amount paid for that specific Service.

7.2 Refunds for Service issues. If a Service has not been performed with reasonable care and skill, you have the right to request re-performance. If We cannot do so within a reasonable time, you may be entitled to a partial or full refund.

7.3 Refunds of Subscription fees. Subscription fees may not be refunded after the withdrawal period, except in the event of defective performance, non-compliant Service, unlawful billing, double billing or where required by law. Any refusal of a refund shall be justified in writing.

If you terminate your Subscription, this will stop future billing and access to the Service but amounts previously charged will not be refunded.

If a technical error or double billing occurs, We will investigate and process a refund for any confirmed overcharge within fourteen (14) days.

7.4 Refund method and timeframe. Approved refunds will be processed via the original payment method within fourteen (14) days following approval or receipt of confirmation that the Service has not been provided.

7.5 Non-refundable situations. Refunds will not be issued in the following cases, subject to mandatory consumer rights:

• The Service or Subscription has already been partially or fully provided, except in cases of lack of conformity or valid exercise of the right of withdrawal;
• The Client provides incorrect or incomplete information preventing the provision of the Service;
• The cancellation occurs after the start of provision of the Service and after expiry of the withdrawal period, without any breach on our part.

7.6 Refund request. To request a refund, please contact our customer service at contact@my-trip-online.com or via your Member Area. Include your full name, your Order number and a brief explanation of your request.

ARTICLE 8 - EMAIL CONNECT

In your Member Area, you may choose to connect your email account.

By doing so, you authorize Us to analyze your inbox using travel-related keywords only. This functionality is based on the following safeguards:

• Consent is freely given, specific, informed and unambiguous: it is given through an explicit and separate mechanism, distinct from acceptance of these Terms and Conditions;
• The permissions requested are strictly limited to the data necessary for detecting travel confirmations;
• The accessible data is effectively restricted to travel-related emails; no other email is read, viewed or processed;
• Withdrawal of consent is as simple as giving it: you may disconnect your email at any time from your Member Area, resulting in the immediate and permanent deletion of all data previously collected.

For further information, please consult our privacy policy, accessible via the following link: https://my-trip-online.com/en/privacy.

ARTICLE 9 - OBLIGATIONS OF EUDIALYTE LIMITED AND THE CLIENT

In the performance of these General Terms and Conditions of Sale, each party undertakes to fulfill its respective obligations, as defined below, in a spirit of good faith and cooperation. These obligations are intended to ensure the proper performance of the Subscription subscribed to by the Client and of the Service, in compliance with the applicable regulations and the legitimate rights and interests of each party.

9.1. Obligations of Eudialyte Limited

Eudialyte Limited undertakes to:

• Offer the Client Subscription offers that match their description at the time of subscription;
• Implement the reasonable means necessary to ensure access to and continuity of the provision of the Services, subject to maintenance operations, technical constraints, incidents beyond its control or force majeure events;
• Inform the Client, insofar as possible, of any difficulty likely to affect the normal performance of the Subscription and the Service.

9.2. Obligations of the Client

The Client undertakes to:

• Provide, at the time of the subscription, accurate, complete and up-to-date information, in particular concerning their identity and postal and electronic contact details. If you provide incomplete or incorrect information, We may not be able to provide the Service to you correctly;
• Inform Eudialyte Limited of any change to their contact details in order to allow proper performance of the Services;
• Pay the price of the Subscription under the conditions provided in these General Terms and Conditions of Sale, where applicable;
• Respect the intellectual property rights attached to the Content edited and distributed by Eudialyte Limited;
• Not divert the Subscription or the Content for fraudulent, unlawful purposes or purposes contrary to these General Terms and Conditions of Sale;
• Be at least 18 years old and legally capable of entering into contracts;
• Reside in the European Union or the United Kingdom.

ARTICLE 10 - WITHDRAWAL AND TERMINATION OF THE CONTRACT

The Subscription is concluded for an indefinite duration, until terminated by either party.

The Client may terminate the Subscription at any time, without fees or penalty, by sending Us a termination request.

Termination during the trial period prevents any first Subscription payment. After the first payment, ordinary termination takes effect at the end of the current billing period: the Services remain accessible until that date and no pro rata refund is due, except in the case of a valid exercise of the right of withdrawal, a lack of conformity, double billing, or any other case in which the law requires a refund.

10.1 Exercise of the right of withdrawal. As a consumer, you have a right of withdrawal within fourteen (14) calendar days following the date on which the contract was concluded. The contract ends immediately upon notification of withdrawal.

Amounts paid by the Client that must be refunded to them will be refunded within a maximum period of fourteen (14) days from notification of the withdrawal or from the event giving rise to the right to a refund, using the same payment method as the one used, subject, where applicable, to proportionate payment for Services already performed at their express request before exercising the right of withdrawal.

However, you lose your right of withdrawal if the digital Services are fully performed before the expiry of this period, after having expressly requested their immediate performance and having acknowledged that you would lose this right in the event of full performance. If the Services are only partially performed, you will only be charged an amount proportionate to the Services provided up until you communicated your decision to withdraw, in accordance with Article L. 221-25 of the French Consumer Code and Article 14 of Directive 2011/83/EU.

The following distinction applies according to the type of service:

• Digital services (Concierge, Assistance, Fast Track, etc.): the right of withdrawal is lost if the Service is fully performed within fourteen (14) days, after your express consent;
• Digital content not supplied on a tangible medium (e-books, guides): the right of withdrawal is lost from the start of downloading or streaming, provided that you have given your prior express consent.

For eBooks and other digital content that is accessible immediately, specific consent will be requested from you by email before any access to the content. You will also receive, on a durable medium, confirmation of your agreement to immediately benefit from the content and of your corresponding waiver of the right of withdrawal.

You may exercise your right of withdrawal, at your choice, by:

• Email, to customer service at: contact@my-trip-online.com;
• Phone call, on +44 203 936 0018;
• Online chat, accessible directly from your Member Area;
• The electronic withdrawal mechanism available in the Member Area, in accordance with the applicable legal provisions.

A model withdrawal form is provided in Appendix 1.

10.2 Termination of the contract due to Our actions. If you terminate the contract for one of the following reasons, the contract will end immediately, and We will refund you in full for any unsatisfied request:

• We have informed you of an upcoming change to the Services or to these conditions with which you do not agree;
• We have informed you of an error in the price or description of the Service you ordered and you do not wish to proceed;
• There is a risk that performance of our Services will be significantly delayed due to events beyond our control;
• Due to a breach on our part of these Terms and Conditions.

10.3 Termination at any time. You may also terminate the contract at any time. In this case, termination takes effect at the end of the current billing period. No further debit will be made after that date.

If termination is carried out during the three (3)-day trial period, it takes effect immediately and no first Subscription payment is made.

Termination may be carried out, at the Client’s choice, by:

• Email, to customer service at: contact@my-trip-online.com;
• Phone call, on +44 203 936 0018;
• Online chat, accessible directly from your Member Area;
• The electronic termination mechanism available in the Member Area, in accordance with the applicable legal provisions.

We acknowledge receipt of the termination request electronically within forty-eight (48) hours.

10.4 We may terminate the contract. We may terminate the contract at any time, by written notice, in the following cases:

• The Supplier/Principal no longer allows Us to provide the Service, independently of our will;
• You do not make a payment on its due date and such payment remains unpaid within seven (7) days following a reminder sent by Us;
• You do not provide Us, within a reasonable time after request, with the information or documents necessary for the provision of the Service.

Termination shall take effect on the date specified in the notice sent to you.

10.5 We may withdraw a Service. We may write to inform you that We are going to cease the provision of a Service, subject to reasonable notice.

ARTICLE 11 - ALTERNATIVE DISPUTE RESOLUTION

For any complaint, contact Us at contact@my-trip-online.com. We undertake to respond within seven (7) business days.

The Client has the right to use, free of charge, a consumer mediator in order to reach an amicable resolution of any dispute with Eudialyte Limited.

The Client may use, free of charge, the following mediation service:

Cyprus Consumer Center for Alternative Dispute Resolution - https://adrcyprus.com/en/

For cross-border disputes, the consumer may also contact the European Consumer Centre (www.europe-consommateurs.eu). Recourse to mediation does not affect your right to bring proceedings before the courts.

The mediator may only be contacted after a prior written complaint has been submitted to Eudialyte Limited and remained without satisfactory answer or unable to resolve the dispute, within thirty (30) days.

ARTICLE 12 - LIABILITY

Eudialyte Limited undertakes to use all reasonable means to ensure the compliant performance of the Services and Subscriptions subscribed to by the Client, in accordance with these General Terms and Conditions of Sale.

12.1. Liability relating to the provision of the Services

Eudialyte Limited shall not be held liable for delays or failures in delivery of the Services attributable to external causes, including errors or omissions in the contact details provided by the Client, or force majeure events.

Eudialyte Limited shall not be liable where non-performance of the Service results from erroneous or incomplete information provided by the Client, or from a failure to update their contact details.

12.2. Liability relating to Digital Services and the Website

Eudialyte Limited uses reasonable means to ensure the accessibility and proper functioning of the digital Services associated with the Subscription. However, access to the Website may be temporarily suspended or disrupted for technical reasons, maintenance or updates, without Eudialyte Limited being held liable, provided that such interruptions are limited in time and necessary for the proper functioning of the Website.

Eudialyte Limited shall not be held liable for any malfunctions attributable to the Client’s equipment, software or connections, or resulting from improper use of the Services.

In the event of scheduled maintenance likely to affect access to the Website, Eudialyte Limited shall endeavour to inform the Client insofar as possible. In the event of a major technical incident, Eudialyte Limited may communicate, by any appropriate means, information regarding the nature of the difficulty and, where possible, its foreseeable duration.

12.3. Limitation of liability

Eudialyte Limited’s liability, where applicable, is limited to direct and foreseeable damage suffered by the Client. Eudialyte Limited shall not be held liable for indirect or intangible damage, including, in particular, loss of opportunity, loss of revenue, loss of data, damage to business or reputation, unless otherwise provided by mandatory law.

Our total liability is limited to the total amount of Subscription fees you have paid to Us during the twelve (12) months preceding the event giving rise to the damage, except where the damage results from: gross or wilful misconduct; a breach of an essential contractual obligation; a lack of conformity of the Services; an infringement of the consumer’s legal rights; death or personal damage caused by negligence; or in any other circumstances where a limitation of liability is prohibited by applicable law.

No provision of these General Terms and Conditions of Sale shall have the effect of excluding or limiting the Client’s legal rights, nor the legal guarantees provided by the Consumer Code.

ARTICLE 13 - FORCE MAJEURE

Neither party may be held liable for a failure to perform its contractual obligations where such failure results from the occurrence of a force majeure event, that is to say an event beyond the reasonable control of the parties, having the characteristics of unforeseeability, irresistibility and externality.

The party affected by a force majeure event shall inform the other party as soon as possible and shall use all reasonable means to limit its effects.

In this regard, if performance of a Service is delayed by an event beyond our control, We will contact you as soon as possible and take measures to minimize the effect of the delay. Nothing in this clause limits your legal rights.

Where the impediment is temporary, performance of the obligations shall be suspended for the duration of the force majeure event. Where the impediment is permanent, the contract may be terminated automatically by either party, without compensation.

ARTICLE 14 - LEGAL GUARANTEES

The Client benefits from the statutory guarantee of conformity applicable to digital content and digital services, in accordance with the applicable statutory provisions transposing Directive (EU) 2019/770, as well as, where applicable, the statutory guarantee against hidden defects.

For digital Services supplied on a continuous basis under the Subscription, Eudialyte Limited is liable for any lack of conformity that appears throughout the entire period during which the Service is supplied under the contract. For digital content supplied on a one-off basis, in particular eBooks, Eudialyte Limited is liable for any lack of conformity within the conditions and time limits provided for by law.

Digital Services supplied on a continuous basis

The consumer is entitled to the statutory guarantee of conformity where a lack of conformity appears at any time during the entire period in which the digital service is supplied under the Subscription. During this period, the consumer is only required to establish the existence of the lack of conformity, and not the date on which it appeared.

The statutory guarantee of conformity entails the obligation to provide all updates necessary to maintain the conformity of the digital content or digital service throughout the period of supply provided for under the contract.

The statutory guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following their request, free of charge and without any major inconvenience to them.

The consumer may obtain a price reduction while keeping the digital content or digital service, or may terminate the contract and obtain a full refund in exchange for giving up the digital content or digital service, if:

• The trader refuses to bring the digital content or digital service into conformity;
• Bringing the content or service into conformity is unjustifiably delayed;
• Bringing the content or service into conformity cannot be achieved without cost to the consumer;
• Bringing the content or service into conformity causes major inconvenience to the consumer;
• The lack of conformity persists despite an unsuccessful attempt by the trader to bring it into conformity.

The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is so serious as to justify an immediate price reduction or termination. In such a case, the consumer is not required to first request that the content or service be brought into conformity.

Where the lack of conformity is minor, the consumer is only entitled to termination of the contract if the contract does not provide for the payment of a price.

Any period of unavailability of the digital content or digital service for the purpose of bringing it into conformity suspends the remainder of the guarantee period, until conforming supply resumes.

These rights arise from the applicable statutory provisions governing the conformity of digital content and digital services.

A trader who, in bad faith, obstructs the implementation of the statutory guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to up to 10% of average annual turnover, in accordance with the applicable statutory provisions.

The consumer also benefits from the statutory guarantee against hidden defects, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is kept, or to a full refund in exchange for giving up the digital content or digital service.

Digital content supplied on a one-off basis (in particular eBooks)

The consumer has a period of two years from the supply of the digital content or digital service to obtain the implementation of the statutory guarantee of conformity in the event of a lack of conformity. During a period of one year from the date of supply, the consumer is only required to establish the existence of the lack of conformity, and not the date on which it appeared.

The statutory guarantee of conformity entails the obligation to provide all updates necessary to maintain the conformity of the digital content or digital service.

The statutory guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following their request, free of charge and without any major inconvenience to them.

The consumer may obtain a price reduction while keeping the digital content or digital service, or may terminate the contract and obtain a full refund in exchange for giving up the digital content or digital service, if:

• The trader refuses to bring the digital content or digital service into conformity;
• Bringing the content or service into conformity is unjustifiably delayed;
• Bringing the content or service into conformity cannot be achieved without cost to the consumer;
• Bringing the content or service into conformity causes major inconvenience to the consumer;
• The lack of conformity persists despite an unsuccessful attempt by the trader to bring it into conformity.

The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is so serious as to justify an immediate price reduction or termination. In such a case, the consumer is not required to first request that the content or service be brought into conformity.

Where the lack of conformity is minor, the consumer is only entitled to termination of the contract if the contract does not provide for the payment of a price.

Any period of unavailability of the digital content or digital service for the purpose of bringing it into conformity suspends the remainder of the guarantee period, until conforming supply resumes.

The rights mentioned above arise from the applicable statutory provisions governing the conformity of digital content and digital services.

A trader who, in bad faith, obstructs the implementation of the statutory guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to up to 10% of average annual turnover, in accordance with the applicable statutory provisions.

The consumer also benefits, in addition, from the statutory guarantee against hidden defects, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is kept, or to a full refund in exchange for giving up the digital content or digital service.

ARTICLE 15 - INTELLECTUAL PROPERTY

All Content and elements accessible on the Website and in publications edited by Eudialyte Limited, including texts, articles, images, graphics, photographs, illustrations, logos, videos, files, databases and their formatting, are protected by the provisions of the Intellectual Property Code and are the exclusive property of Eudialyte Limited or its partners or rights holders.

Subscription and access to a Service do not entail any transfer of intellectual property rights to the Client.

Any reproduction, representation, distribution, adaptation, extraction, reuse or exploitation of the Content, in whole or in part, by any process whatsoever, for purposes other than strictly personal purposes, is prohibited without prior and written authorization of Eudialyte Limited or the holders of the rights concerned.

Eudialyte Limited also holds the rights of the database producer.

ARTICLE 16 - PERSONAL DATA

Within the framework of a Subscription and performance of a Service, Eudialyte Limited may collect and process personal data concerning the Client, as data controller, in accordance with the applicable regulations on the protection of personal data, and in particular Regulation (EU) 2016/679 of 27 April 2016 (GDPR).

The procedures for the collection, processing, retention and protection of personal data, as well as the rights available to the Client in this regard, are detailed in Eudialyte Limited’s Privacy Policy, accessible via this link: https://my-trip-online.com/en/privacy.

The Client may exercise their rights (access, rectification, erasure, objection, restriction, portability, withdrawal of consent, where applicable) under the conditions provided in the Privacy Policy, by contacting Eudialyte Limited at dpo@eudialytetld.com.

In case of difficulty, the Client may lodge a complaint with the Commissioner for Personal Data Protection of Cyprus or with their competent local Authority.

ARTICLE 17 - PARTIAL INVALIDITY

The fact that We do not immediately exercise a right or require performance of an obligation provided for in these General Terms and Conditions of Sale shall not be interpreted as a waiver on our part of that right or obligation. We retain the right to request performance thereof subsequently.

If any provision of these General Terms and Conditions of Sale is declared null, illegal or unenforceable, such nullity shall not affect the validity of the other provisions, which shall remain in full force and effect.

ARTICLE 18 - TRANSFER OF THE CONTRACT

We may transfer, assign or subcontract all or part of our rights and obligations under these General Terms and Conditions of Sale to another company, including within our group, provided that such transfer does not have the effect of reducing the rights from which you benefit. Where such transfer involves a change of contracting entity, you will be informed thereof clearly and in advance. Where applicable, you shall have a right to object or terminate free of charge before such change takes effect.

The contract is concluded exclusively between you and Us. Unless otherwise provided by law, no other person or entity may rely on these General Terms and Conditions of Sale or request their performance. You may not assign, transfer or convey to a third party all or part of your rights or obligations under these General Terms and Conditions of Sale without our prior written consent.

ARTICLE 19 - AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS OF SALE

The applicable General Terms and Conditions of Sale are those in force on the date of the Order.

Eudialyte Limited reserves the right to amend these General Terms and Conditions of Sale. Any substantial amendment shall be brought to the attention of the Client by any appropriate means, including by email or via the subscriber area, within a reasonable period before it takes effect.

Where the amendments made to the General Terms and Conditions of Sale are not imposed by legislative or regulatory provisions, the Client has the right to terminate the Subscription, without fees or penalty, in accordance with the procedures provided for in the article relating to termination of the contract.

The amendments will not affect any accrued rights or orders that have already been fulfilled.

Continuation of the Subscription after the amended General Terms and Conditions of Sale take effect shall constitute acceptance thereof.

ARTICLE 20 - DISPUTES

In the event of any inconsistency between the different language versions of these General Terms and Conditions of Sale, the French version shall prevail, unless otherwise provided by mandatory provisions applicable to the consumer.

These General Terms and Conditions of Sale shall be governed by Cypriot law, subject to the mandatory consumer protection provisions applicable in the Client’s country of residence.

In the event of a dispute relating to the validity, interpretation or performance of these General Terms and Conditions of Sale, the Client is invited first to send Us a written complaint in order to seek an amicable solution.

The Client may use, free of charge, a consumer mediator under the conditions provided for in the article “alternative dispute resolution”.

Failing an amicable agreement, the Client may bring the matter before the competent courts in accordance with the applicable legal provisions, including those of the country in which the Client is habitually resident where mandatory consumer protection rules so provide.

APPENDIX 1 - WITHDRAWAL FORM

You have a period of fourteen (14) days from the conclusion of the Subscription contract to exercise your right of withdrawal, without having to give any reason or pay any penalty.

You may exercise your right of withdrawal by any unambiguous statement expressing your wish to withdraw, sent to Eudialyte Limited by post or electronically.

For convenience, you may also use the withdrawal form below.

Contact details for exercising the right of withdrawal:
Eudialyte Limited, Vladimirou Kafkaridi 2A, Nicosia, 2202, Cyprus
contact@my-trip-online.com

WITHDRAWAL REQUEST

I hereby give notice that I withdraw from my contract for the Services ordered on the following date: [___]

SURNAME: [___]

FIRST NAME: [___]

EMAIL ADDRESS: [___]

TELEPHONE NUMBER (optional): [___]

POSTAL ADDRESS: [___]

ORDER NUMBER: [___]

DATE OF SUBSCRIPTION TO THE SUBSCRIPTION: [___]

DATE: [___]

The data collected via this form is processed by Eudialyte Limited, data controller, for the exclusive purposes of processing your withdrawal request, on the legal basis of performance of the contract (Art. 6.1.b GDPR).

It is retained for the time necessary to process the request and then archived in accordance with the applicable legal obligations.

In accordance with the GDPR, you have a right of access, rectification, erasure, objection and portability in relation to your data. To exercise these rights, contact us at: dpo@eudialytetld.com.

You also have the right to lodge a complaint with the Commissioner for Personal Data Protection of Cyprus or with your competent local Authority.

Your request will be processed within thirty (30) days.

SIGNATURE (only if sent on paper):